Consumer
Rights
Information

Last Updated: October 29, 2024
Version: 1.0
Effective Date: October 29, 2024

Your Basic Rights
As a Quality Connect service user, you have the right to:
  • Clear, accurate information about our services
  • Professional and responsive customer service
  • Protection of your personal information
  • Control over your data
  • Fair and transparent treatment
  • Access to support services
  • File complaints and receive timely responses

Service Guarantees
We guarantee:
  • No waiting on hold for representatives
  • Direct connection to investment professionals
  • Clear communication about our role
  • Protection of your personal information
  • Transparency about service limitations
  • Professional handling of all interactions
  • Response to email inquiries within 7 days

Privacy Rights
You have the right to:
  • Access your personal information
  • Request correction of inaccurate data
  • Delete your information
  • Restrict data processing
  • Data portability
  • Withdraw consent at any time
  • Opt-out of data sharing
  • Receive breach notifications

Communication Rights
You can:
  • Choose your preferred contact method
  • Opt-out of promotional communications
  • Request call recordings
  • Receive clear disclosure of call recording
  • Stop service communications at any time
  • Request communication records

Service Rights
You are entitled to:
  • Clear explanation of services
  • Transparent fee information
  • Professional service delivery
  • Accurate representation of offerings
  • Fair treatment
  • Service cancellation
  • Documentation of interactions

Financial Information Rights
Regarding your financial information, you have the right to:
  • Keep your financial information confidential
  • Know how your information is used
  • Control sharing of your information
  • Receive notice of information sharing
  • Opt-out of certain information sharing

Complaint Rights
You have the right to:
  • File complaints about our service
  • Receive timely responses
  • Escalate unresolved issues
  • Contact regulatory authorities
  • Seek resolution through appropriate channels

Your Responsibilities
To help us honor your rights, please:
  • Provide accurate information
  • Update your information when it changes
  • Report unauthorized activities
  • Review communications from us
  • Maintain account security
  • Follow service terms

How to Exercise Your Rights

Contact Methods:

Response Times:
  • General inquiries: 7 days
  • Rights requests: 30 days
  • Complaints: 7 days
  • Data requests: 30 days

Protection Measures
We protect your rights through:
  • Staff training
  • Regular audits
  • Policy enforcement
  • Security measures
  • Documentation
  • Regular reviews

Special Protections

Vulnerable Consumers
We provide additional protections for:
  • Elderly consumers
  • Disabled consumers
  • Non-English speakers
  • First-time investors

Data Protection
Enhanced protection for:
  • Financial information
  • Personal identifiers
  • Communication records

Regulatory Framework
Your rights are protected under:
  • State consumer protection laws
  • Federal privacy laws
  • Industry regulations
  • Company policies

Changes to Rights
If we modify these rights, we will:
  • Notify you in advance
  • Explain the changes
  • Provide opt-out opportunities
  • Maintain previous versions
  • Honor existing commitments

Contact Information
For questions about your rights: